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Sony to rethink refund policy after BBC Watchdog report

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A report on the BBC’s Watchdog programme has led to Sony reversing its policy on refunding fraudulent purchases, although it will still block accounts while they’re being investigated.

Amongst the 57 complaints it had received Watchdog focused on PlayStation owner Alex Archer, who had £114 worth of downloads fraudulently purchased on his account. Sony refused to refund the money, even after admitting that his account had been accessed by someone else on a completely different console.

Archer’s bank was happy to refund the money, but as soon as hey did Sony blocked his PSN account, stopping Archer from playing online or from accessing downloaded games. Sony insisted that until he… Read the full story

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